Privacy Policy

Last Updated: Jun 4, 2024

Information you provide to us

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number
  • Location Information, including general location data
  • Physical and Audio Data, including physical characteristics or descriptions and audio recordings
  • Protected Classifications and Other Personal Characteristics, including age and sex, gender, or gender identity
  • Inferences from Other Data, including inferences created from other personal information collected
  • Personal Identifiers, including name, email address, and telephone number

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals), Recruitment & Applicant Tracking System, and Retail Partners.

The categories of information we may collect include:

Other consumers (e.g., referrals)

  • Personal Identifiers, including Name, Email address, Postal address, Telephone number, and Online Identifiers
  • Physical and Audio Data, including Physical characteristics or descriptions
  • Protected Classifications and Other Personal Characteristics, including Age and Sex, gender, or gender identity
  • Inferences from Other Data, including Inferences created from other personal information collected

Recruitment & Applicant Tracking System

  • Personal Identifiers, including Name and Email address

Retail Partners

  • Personal Identifiers, including Name, Email address, Postal address, and Telephone number
  • Commercial Information, including Purchases
  • Financial Information, including Credit or debit card number

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers We delete or anonymize data concerning your use of our website within 7 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Audio recordings, Inferences created from other personal information collected We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Physical characteristics or descriptions, Audio recordings, Age, Sex, gender, or gender identity, Data related to physical or mental health, Inferences created from other personal information collected We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Telephone number, Purchases Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Telephone number We retain review, survey, and feedback data for up to 7 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers We retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Internet Activity, Inferences created from other personal information collected We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Internal Business Operations
  • Managing Event & Guest Data
  • Marketing Our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Providing Cybersecurity
  • Sending Promotional Communications
  • Storing and Managing Data
  • Tracking Purchases & Customer Data

How we disclose your information

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information Category Categories of Service Providers Categories of Third Parties
Personal Identifiers Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Software Development Agency, Web Hosting Services, and None Ad Networks, Data Analytics Providers, Payment Processors, Sales & Marketing Tools, Shipping Services, and Guest & Event Management Tool
Internet Activity Ad Networks, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Software Development Agency, and Web Hosting Services Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
Commercial Information Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Software Development Agency, and Web Hosting Services Ad Networks, Data Analytics Providers, and Payment Processors
Financial Information Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Software Development Agency, and Web Hosting Services Data Analytics Providers and Payment Processors
Physical and Audio Data IT Infrastructure Services, Software Development Agency, and Web Hosting Services None
Protected Classifications and Other Personal Characteristics Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, IT Infrastructure Services, Sales & Marketing Tools, Software Development Agency, and Web Hosting Services Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
Inferences from Other Data Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, IT Infrastructure Services, Sales & Marketing Tools, Software Development Agency, and Web Hosting Services Ad Networks, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools
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Return Policy

We want you to love your purchase, so if you are not totally satisfied, please contact our client care team (hello@sundayriley.com) within 30 days of receiving your order to initiate a return. You will be issued a pre-paid return label via email, and once your return is received and inspected by our team (please allow 7-9 business days for processing), we will issue you a refund for all returned items to your original payment method. Please note, we are unable to process any returns for exchange, or returns for orders that have been delivered within 30 days of receipt.

While we understand that it may take a few tries to determine if a product is right for your skin, products must be at least half full upon return and inspection to be eligible for a refund. Any returned sets or kits must include all items. Partial kits are ineligible for a refund. 

When your order arrives, please inspect it for any damage that may have occurred during shipment. If you determine you have received damaged or unusable items, please retain the box, the packing materials, and the items inside. Please contact us immediately if damages do occur, if items have been omitted from your order, or if you received the wrong items. Our team may request photos of the issue and will assess each circumstance to find the best possible resolution.

If you don’t receive your order and our carrier has marked it delivered, please notify our team as quickly as possible to be considered for a replacement shipment. Your replacement order will be sent with a direct signature requirement to ensure its safe delivery. If you’d prefer a refund rather than a replacement for a missing order, our team will file a claim with our carrier, and if we are fully or partially reimbursed, we will process an equivalent refund for your order. Please note, the claims process may take anywhere from 2-4 weeks to resolve.